CMG Admin
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Point Caveats
A purchase must be made every 180 days to maintain point balance. Points will expire after 180 days from the previous purchase. Points cannot be used towards rare metal purchases (coins, gold bars...
What Do the "Approved," "Pending," and "Cancelled" Statuses Mean?
Approved: These points can be redeemed on rewards immediately Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Purchase po...
Point Balance and Totals
View my balance View point balance by going to the “My Account” tab Why are there two totals on my Account? There are two Chive point totals we share with you. TOTAL POINTS-found at the top of...
Earning and Redeeming Points
How to earn points You earn points for signing up Visiting the site making purchases (purchases must be made every 180 days or points expire) referring friends Please note: You may not post refer...
How do I get my Free BFM Coin?
Once you sign up for theCHIVE Membership (http://i.thechive.com/subscriptions) we will send you an email link to use to purchase the coin. Make sure you are signed in on The Chivery using your memb...
What if I don't want to pay?
If you don’t want to pay, then you can totally do that. Just whitelist our site from your ad blocker or pause the ad blocker entirely. No sweat. Except, I guess, if you’re in a really hot room. The...
What if I don't use my Instant Store Credit?
If you decide not to use your Instant Store Credit, you are simply refunded as normal when your return item(s) are received back at our returns warehouse. The refund is typically within 3 days of d...
Why was my payment declined?
Uh… it’s not us, it’s you! But seriously: try again. Usually credit cards are declined if the billing address information doesn't match what is on file. Make sure to double check your billing addre...
Instant Credit
For our customers in the United States, while we're waiting for you to send back your return items, you get the option of using an Instant Store Credit! An Instant Store Credit allows you: to p...
VIP Discount Issues
The 20% VIP discount does not work on The Chivery app. You must check out using a computer or using the mobile website for the discount to apply. 20% off discount only applies to non-sale items....