CMG Admin
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Types of Memberships + Perks
Monthly Membership ($6.99/month) Ad-free access to theCHIVE (UNTIL SEPT. 5TH THEN 10%) 10% off regular priced items at The Chivery Annual Membership ($69.99/year) the BFM coin Ad-free access ...
VIP Discount Issues
The 10% VIP discount does not work on The Chivery app. You must check out using a computer or using the mobile website for the discount to apply. 10% off discount only applies to non-sale items....
Mobile App issues
Prior to contacting help@thechivery.com please try the following: 1.) Ensure you are on the most recent update of the app. 2.) uninstall and reinstall the app 3.) ensure your device is up to d...
I'm still seeing ads even though I paid for Ad-free
Prior to contacting help@thechivery.com, please refer to the following. All user requests referring to this issue with be directed to the FAQ first. If you have a monthly, annual, or 3 year membe...
Cancel Membership
You can cancel your subscription at any time by: 1. Going to your iCHIVE profile settings through the dropdown in the menu 2. Select the “Membership” tab 3. Turn off auto-renew If you run into tr...
Updating payment methods
We recommend updating payment information on the website rather than the app: https://i.thechive.com/ Make sure you are logged into your account, and then refer to the steps below and the corre...
Updating your Email
Refer to the following screenshots and steps. 1.) Ensure you are logged in and hover over your avatar in the top right corner of the screen. 2.) From the dropdown menu, select settings. ...
Logging in after purchasing Ad-Free
1. Refresh the page and restart your browser. 2. Ensure you log in with the email you used to purchase the subscription. Not facebook, google sign in, apple sign in etc.
Chive box Subscription vs. theCHIVE membership
theCHIVE box subscription includes: A box each month with curated exclusive items theCHIVE Membership includes No ads on the web and in app except sponsored posts (Lifetime membership is the...
Upgrade issues
if you have a chivebox subscription and are trying to upgrade unsuccessfully, contact help@thechivery.com to resolve this issue If you signed up for a monthly or annual membership via the app o...