CMG Admin
- Total activity 105
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 64
Articles
Recent activity by CMG Admin Sort by recent activity-
Why will my discount code not work?
Sometimes a discount cannot be applied. This happens for a number of reasons. Only one discount code can be applied per order. Loyalty Points and discount codes cannot be combined. Use your ...
International Return and Exchange Instructions
To return or exchange your item follow these steps: Contact our helpdesk at help@thechivery.com and a staff member will assist you with your return. *Unfortunately, we are unable to provide pre...
Returns and Exchanges: Domestic
Return and Exchange Process Completing returns and exchanges is easy with the returns center! To set up a return/exchange, visit the link below and follow the prompts: https://returns.thechive...
Instant Credit
For our customers in the United States, while we're waiting for you to send back your return items, you get the option of using an Instant Store Credit! An Instant Store Credit allows you: to p...
Point Caveats
A purchase must be made every 180 days to maintain point balance. Points will expire after 180 days from the previous purchase. Points cannot be used towards rare metal purchases (coins, gold bars...
Sale and Promotional Policies
All promotions are subject to the conditions specified in promotional materials (eg. Emails, digital ads, social media posts, editorial descriptions, etc.). Additionally, unless otherwise stated, t...
Can I use more than one code?
No. Only one discount code per order. Be sure to use the one that will give you the best discount possible! For more information, refer to the article HERE.
How do I enter a coupon code?
How to enter a code: 1.) Proceed to checkout. 2.) Enter your discount/coupon code in the field to the right of payment information. See the screenshot below for a visual reference of what the che...
Why does my shipping discount not work?
If you are trying to use a shipping discount code, keep in mind certain items are not eligible for discounted shipping. This is a vendor required shipping rate and cannot be changed. Shipping disco...
Gift Exchanges
To exchange a gift for another size or a new item, please visit our Gift Exchange Center.