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  • Tracking Issues

    Tracking may take several days to update due to backlog. If your tracking does not work within 2 weeks, follow these steps:   1.) Head directly to the carrier's tracking page to enter your trackin...

  • International Tracking

    Please note that your order number is not your tracking number. Be sure that you are referencing the tracking number provided to you in your Shipping Confirmation email. Both our Canadian Trackable...

  • Point Balance and Totals

    View my balance View point balance by going to the “My Account” tab Why are there two totals on my Account? There are two Chive point totals we share with you. TOTAL POINTS-found at the top of...

  • Earning and Redeeming Points

    How to earn points You earn points for signing up Visiting the site making purchases (purchases must be made every 180 days or points expire) referring friends Please note: You may not post refer...

  • VIP Discount Issues

      The 20% VIP discount does not work on The Chivery app. You must check out using a computer or using the mobile website for the discount to apply. 20% off discount only applies to non-sale items....

  • How much does theCHIVE membership cost?

      Monthly Membership - $4.99/month: The BFM Coin (a $100 value) Ad-free access to theCHIVE 20% off regular priced items at The Chivery Annual Membership - $39/year The BFM Coin (a $100 value) Ad...

  • Rare Metals: Coins and Gold Bars

    Rare Coin Shipping Times As is stated on the purchasing page, coins can take 6-8 weeks to ship as they are minted on demand to maintain the quality standards that we believe our customers deserve. ...

  • Precious Metal Coins and Perks

    Much like our Challenge Coins, Precious Metal coins are a source of pride for our community. Not only do they show off your dedication to the causes and values that theCHIVE community represents, t...

  • What are the Members-Only BFM Challenge coin perks?

    BFM Challenge Coins are a way to show off your Chive Membership. You can acquire one of your own by signing up for an ad-free membership at theCHIVE.com, signing up for a Chive Box subscription, or...

  • What if I need to return an item purchase with my Instant Store Credit?

    If you decide to return an item that was purchased with an Instant Store Credit the amount will be refunded to your original form of payment if the order in question is less than 30 days from the s...