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CMG Admin

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Latest activity by CMG Admin
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    CMG Admin created an article,

    What if I need to return an item purchase with my Instant Store Credit?

    If you decide to return an item that was purchased with an Instant Store Credit the amount will be refunded to your original form of payment if the order in question is less than 30 days from the s...

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    CMG Admin created an article,

    Point Caveats

    A purchase must be made every 180 days to maintain point balance. Points will expire after 180 days from the previous purchase. Points cannot be used towards rare metal purchases (coins, gold bars...

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    CMG Admin created an article,

    What if I don't want to pay?

    If you don’t want to pay, then you can totally do that. Just whitelist our site from your ad blocker or pause the ad blocker entirely. No sweat. Except, I guess, if you’re in a really hot room. The...

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    CMG Admin created an article,

    What if I don't use my Instant Store Credit?

    If you decide not to use your Instant Store Credit, you are simply refunded as normal when your return item(s) are received back at our returns warehouse. The refund is typically within 3 days of d...

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    CMG Admin created an article,

    Why was my payment declined?

    Uh… it’s not us, it’s you! But seriously: try again. Usually credit cards are declined if the billing address information doesn't match what is on file. Make sure to double check your billing addre...

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    CMG Admin created an article,

    Instant Credit

    For our customers in the United States, while we're waiting for you to send back your return items, you get the option of using an Instant Store Credit! An Instant Store Credit allows you:  to p...

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    CMG Admin created an article,

    VIP Discount Issues

      The 20% VIP discount does not work on The Chivery app. You must check out using a computer or using the mobile website for the discount to apply. 20% off discount only applies to non-sale items....

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    CMG Admin created an article,

    Returns and Exchanges: Domestic

        Return and Exchange Process Completing returns and exchanges is easy with the returns center! To set up a return/exchange, visit the link below and follow the prompts:  https://returns.thechive...

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    CMG Admin created an article,

    How do I cancel theCHIVE Membership?

    What? Leave us? Well, we’ll be sad but we’ll be ok. *Sniff* You can cancel your subscription at any time by: 1. Going to your iCHIVE profile settings through the dropdown in the menu, or on iCHIVE ...

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    CMG Admin created an article,

    What Do the "Approved," "Pending," and "Cancelled" Statuses Mean?

    Approved: These points can be redeemed on rewards immediately Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Purchase po...