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CMG Admin

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Latest activity by CMG Admin
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    CMG Admin created an article,

    Updating your Email

    Refer to the following screenshots and steps.    1.) Ensure you are logged in and hover over your avatar in the top right corner of the screen.    2.) From the dropdown menu, select settings.    ...

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    CMG Admin created an article,

    What if I need to return an item purchase with my Instant Store Credit?

    If you decide to return an item that was purchased with an Instant Store Credit the amount will be refunded to your original form of payment if the order in question is less than 30 days from the s...

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    CMG Admin created an article,

    Mobile App issues

    Prior to contacting help@thechivery.com please try the following:    1.) Ensure you are on the most recent update of the app.  2.) uninstall and reinstall the app  3.) ensure your device is up to d...

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    CMG Admin created an article,

    Point Caveats

    A purchase must be made every 180 days to maintain point balance. Points will expire after 180 days from the previous purchase. Points cannot be used towards rare metal purchases (coins, gold bars...

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    CMG Admin created an article,

    What if I don't use my Instant Store Credit?

    If you decide not to use your Instant Store Credit, you are simply refunded as normal when your return item(s) are received back at our returns warehouse. The refund is typically within 3 days of d...

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    CMG Admin created an article,

    Ads and Adblocker

     Because theCHIVE is an ad-supported site. That means we depend on ad revenue to cover hosting costs, server costs, etc. The fact of the matter is it keeps the lights on.    But if you’d like to v...

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    CMG Admin created an article,

    Instant Credit

    For our customers in the United States, while we're waiting for you to send back your return items, you get the option of using an Instant Store Credit! An Instant Store Credit allows you:  to p...

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    CMG Admin created an article,

    VIP Discount Issues

      The 10% VIP discount does not work on The Chivery app. You must check out using a computer or using the mobile website for the discount to apply. 10% off discount only applies to non-sale items....

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    CMG Admin created an article,

    Returns and Exchanges: Domestic

        Return and Exchange Process Completing returns and exchanges is easy with the returns center! To set up a return/exchange, visit the link below and follow the prompts:  https://returns.thechive...

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    CMG Admin created an article,

    Cancel Membership

      You can cancel your subscription at any time by: 1. Going to your iCHIVE profile settings through the dropdown in the menu 2. Select the “Membership” tab 3. Turn off auto-renew If you run into tr...