Chivery Helpdesk
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VIP discounts will be removed January 2023
Since the discount is a perk of subscribing to the box, it will be discontinued when the box is. If you have an ichive membership, you will keep your discount.
How points work
Each game piece and accompanying items are worth a specified amount of points. The more points you earn, the bigger the reward. All points are added together. 1/100th oz Golden Farley...
Free shipping Eligibility
As a courtesy to our customers living in the contiguous 48 states of the U.S., we offer free standard shipping for orders over $75.***As we continue to explore more shipping rates, we will attempt ...
Processing Windows
Windows are in place from time of purchase to shipment due to the fact most of our items are made/printed on demand to maintain quality standards and our commitment to reducing waste. Unfortunate...
How long will support assist with missing or damaged boxes?
Support team members at help@thechivery.com will be able to assist you regarding your chive box til February 1st, 2023. Ensure you reach out about any issues you may have before that date.
I have a box from prior to September I never received or is damaged
We do not have stock of any boxes prior to the September 2022 box. Contact help@thechivery.com and a support team member will happily refund you or provide you with store credit.
I have a box from September-December I never received or is damaged
We may have back stock available to replace your box if it is from September or afterward. Please contact help@thechivery.com and a support team member will be happy to assist you. In the event ...
How can I keep my discount and ad-free?
You can purchase one of our ichive memberships! Each membership allows you to browse the chive ad-free and get 10% off at the Chivery. Below is a breakdown of our memberships and their perks. ...
What's in the box?
The December Chive Box will include the following: theCHIVE Sticky Notepad KCCO Cellphone Stand theCHIVE Wrist Rest 12 Month theCHIVE Desk Calendar (2023) theCHIVE Sticker Sheet Plus 3 Farewell...
When can I expect my Refund?
You should receive a refund notification by February 2023. Please bear in mind that in may be a few days after your notification that refund is posted to you original payment method If you do not...