Chivery Helpdesk
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Free shipping Eligibility
As a courtesy to our customers living in the contiguous 48 states of the U.S., we offer free standard shipping for orders over $75.***As we continue to explore more shipping rates, we will attempt ...
I have a box from September-December I never received or is damaged
We may have back stock available to replace your box if it is from September or afterward. Please contact help@thechivery.com and a support team member will be happy to assist you. In the event ...
I have a box from prior to September I never received or is damaged
We do not have stock of any boxes prior to the September 2022 box. Contact help@thechivery.com and a support team member will happily refund you or provide you with store credit.
How long will support assist with missing or damaged boxes?
Support team members at help@thechivery.com will be able to assist you regarding your chive box til February 1st, 2023. Ensure you reach out about any issues you may have before that date.
Who gets a refund?
Refunds will be issued to 6 or 12 month subscribers that have remaining months left in their subscription after the December box.
What is the amount of my refund?
This will depend upon how many months remained in your subscription. For example, an individual who started their 12 month subscription in February 2021 would have 2 boxes remaining after the ...
Can I get store credit instead?
Unfortunately, no. All refunds will be issued to the card used to purchase the subscription.
When can I expect my Refund?
You should receive a refund notification by February 2023. Please bear in mind that in may be a few days after your notification that refund is posted to you original payment method If you do not...
VIP discounts will be removed January 2023
Since the discount is a perk of subscribing to the box, it will be discontinued when the box is. If you have an ichive membership, you will keep your discount.
How can I keep my discount and ad-free?
You can purchase one of our ichive memberships! Each membership allows you to browse the chive ad-free and get 10% off at the Chivery. Below is a breakdown of our memberships and their perks. ...