CHIVE Box Subscription

The Basics

• What is theCHIVE Box?
• When will my box be shipped out?
• How do I modify, cancel, or reactivate my subscription?
• How do I get my free VIP shipping and 20% off Chivery orders?
• I am not seeing my 20% VIP discount! Help!
• What is the 6 and 12 month subscription?

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Shipping

• How do I update my shipping address?
• My tracking shows the box was delivered but I never received it. What should I do?
• Do you allow international orders for theCHIVE Box?

Billing

• How do I update my payment information?
• After I sign up, when and how often am I charged?
• My credit card was charged this month but I didn't get my box. What is going on?
• Will I be charged taxes or custom fees when signing up for theCHIVE Box?
• Can I use discount codes with my Chive Box order?

Replacements, Exchanges and Returns

• Can I return my CHIVE Box for a refund?
• What if I need a size exchange?
• I have a missing, damaged, or defective item