Prior to reaching out to the helpdesk, try the following troubleshooting tips.
On the app:
- ensure both your phone and your app have been updated to the most recent software update
- Uninstall then reinstall the app
On the Web:
- theCHIVE works best on chrome
- Restart your browser
- clear cache and cookies ( How to HERE)
- Open an incognito window (How to for multiple browsers HERE)
- Restart your computer
- If you use an ad blocker, enable permissions for our platforms.