General Troubleshooting

Prior to reaching out to the helpdesk, try the following troubleshooting tips. 

On the app: 

• ensure both your phone and your app have been updated to the most recent software update 
• Uninstall then reinstall the app 

On the Web: 

• theCHIVE works best on chrome 
• Restart your browser 
• clear cache and cookies ( How to HERE) 
• Open an incognito window (How to for multiple browsers HERE) 
• Restart your computer
• If you use an ad blocker, enable permissions for our platforms.