Orders Marked as Delivered but Not Received

Carriers will often mark parcels as delivered preemptively before they actually arrive at their destination. This is due to backlog and post offices being busier than usual.

If your package doesn’t arrive a week after it is marked as delivered, follow these steps:

1.) Get in contact and file a claim with the carrier. For more info on this refer to the  tracking issues tab.
Once packages are shipped and marked as delivered, they are ultimately the carrier’s responsibility.

2.) If the carrier cannot help or you do not receive your package, contact help@thechivery.com and an agent will help initiate either a complimentary reshipment depending on availability or a refund.