Processing windows for Chivery Products
Windows are in place from time of purchase to shipment due to the fact most of our items are made/printed on demand.
Garments and wall art
PLEASE NOTE: HOLIDAYS MAY INCREASE THESE PROCESSING WINDOWS DUE TO HIGH ORDER VOLUMES
Why are these windows in place?
We believe our customers deserve the best quality products, and quality can take time.
We also believe in doing our part to make the world 10% happier, and reducing waste is a part of that.
Can I ask to expedite the processing of my order?
Unfortunately, we cannot expedite processing times. We apologize for any inconvenience.
The tracking on my order hasn’t updated
Due to backlog in the mailing system, there are often delays in tracking updates. If tracking fails to update over 2 weeks, contact the carrier.
If you cannot get in touch or receive help from the carrier, reach out to email@example.com. A customer service representative will then help with next steps for a complimentary reshipment or refund.
You can track the status of your order HERE
If your order has not yet shipped and you would like to see the status of your order, you can either log into your account to view your order history, or email firstname.lastname@example.org for a more detailed answer to any order status questions.
My order was marked as delivered but it isn’t here
Carriers will often mark parcels as delivered preemptively before they actually arrive at their destination. This is due to backlog and post offices being busier than usual.
If your package doesn’t arrive a week after it is marked as delivered, follow these steps:
1.) get in contact and file a claim with the carrier.
Once packages are shipped and marked as delivered, they are ultimately the carrier’s responsibility.
2.) reach out to our Customer Experience team at email@example.com if the carrier cannot help and we will assist you as best as possible.
I am an international customer and was charged broker/duty fees on my package . Why was this?
Duties and customs fees are definitely frustrating, especially when they are random and issued by the government and the carrier.
The Chivery has no way of knowing or controlling when these are applied or what amount they will be.
When your order arrives at customs, agents can assign extra duties and fees at their own discretion. Unfortunately, we have no way of knowing which orders they will assign these to, and we cannot charge or post them in advance.
Often times, carriers will pay for these fees up front and then ask the deliveree to pay these fees to them before they deliver the package, adding an additional brokerage fee.
Refer to this helpful article here for advice on how to avoid them.
Free Shipping Eligibility
As a courtesy to our customers living in the contiguous 48 states of the U.S., we offer free standard shipping for orders over $50.***
As we continue to explore more shipping rates, we will attempt to add this courtesy for our customers in Alaska and Hawaii, as well as U.S. territories, protectorates, and customers around the world!
***This does not include orders with a net weight over 5lbs or any order containing Chive Rare Coins due to the extra shipping precautions taken with transporting rare metals or the gold bar case. ****