View my balance
- View point balance by going to the “My Account” tab
Why are there two totals on my Account?
There are two Chive point totals we share with you.
- TOTAL POINTS
-found at the top of the Chivery page when you sign in
-reflect all of the points you have earned in our loyalty program, not point available to use for discounts.
- AVAILABLE POINTS
-can be found in the "My Account" section under "Your Account Dashboard” in the upper left corner of the page
-redeemable for discounts
My point balance went down
Your point balance will go down if:
- you or someone you referred cancelled a purchase
- you or someone you referred returned a purchase