Can I sign up for just one box, or just one term?
No. All Subscriptions are auto-renewing.
~Monthly subscriptions auto-renew with a charge of $65.00 each month.
~ 6 month subscriptions auto-renew with a charge of $350.00 every 6 months.
~Yearly subscriptions auto-renew with a charge of $625.00 each year.
Subscription Cancellation Policy
A. Monthly Subscriptions
To cancel your subscription, reach out to firstname.lastname@example.org. A Customer Experience Representative will assist you.
You must cancel your subscription in the first week of the prior month to avoid receiving the next box.
For example: Cancelling September 1st will ensure you are not billed or receive the October box. Canceling after September 7th would mean your last box would be the October box.
- Monthly subscribers may opt to pause their subscriptions for ONE month. Pausing allows customers to still enjoy the perks of 20% off purchases at the Chivery and ad-free viewing on the CHIVE while not being billed for or receiving a box for a month***.
***PLEASE NOTE: SUBSCRIPTION WILL AUTOMATICALLY RESUME UPON END OF PAUSE
B. 6 month and 12 month subscriptions
To cancel, please send your request to email@example.com within the first month of your subscription. After the first month, subscriptions cannot be cancelled but they can be set to expire.
To opt out of auto-renewal, contact firstname.lastname@example.org and we will assist you. You will receive the remaining boxes for your term.
Can I return my box for a refund?
Boxes are non-returnable and non-refundable, per terms and conditions. However, if there is something broken, wrong, or missing in your box, contact email@example.com and we will remedy the situation with either a replacement or a refund of the cost of the item.
- 20% off on purchases at the Chivery (excluding gold bars, gold bar case, and rare coins)
- ad-free viewing on iCHIVE
- VIP free shipping (excluding rare metal and taxes/duty fees exacted by state or province)
- Challenge coin delivered with your first box!
*If you cancel then resubscribe, you will not be eligible to receive another coin